Our guarantee.

Your happiness is our priority. We pour care into every word written and every envelope posted, and we want every installment to be something you look forward to finding in your mailbox. If something isn't right, please reach out to us at helen@thewanderinglettersociety.com and we will do our very best to make it right.

Under certain circumstances we may issue refunds. Where a refund has been approved, the relevant amount will be returned to your original payment method within 7–10 business days.

If you are dissatisfied for any reason within the first 30 days of your subscription, please let us know and we will issue a full refund — no questions asked. You are welcome to keep any letters and items already delivered to you.

Refunds are not automatic upon cancellation. To request a refund within the 30-day window, please contact us at helen@thewanderinglettersociety.com with your name, email address, and order number.

After the 30-day guarantee window has closed, refunds are not available for monthly payments already collected.

If you cancel your monthly subscription after the first letter of a mailing pair has already been sent, no refund will be issued for that month's payment. However, we will still post the second letter in that installment to you at no additional charge. Any letters you have already received are yours to keep.

To cancel your monthly subscription, please do so through your account on our website or by contacting us at helen@thewanderinglettersociety.com.

Annual subscribers are entitled to a pro-rated refund for the unused portion of their subscription for up to 60 days from the date their subscription began.

After 60 days, refunds are not available for prepaid annual subscriptions. The remaining installments of your story will continue to be mailed to the address on file through the end of your subscription term.

To request a pro-rated refund on an annual subscription, please contact us at helen@thewanderinglettersociety.com within 60 days of your subscription start date with your name, email address, and order number.

From time to time we will offer physical add-on products — including our story tins and other collectibles — alongside your subscription. These items are made with care and chosen to be treasured.

If a physical item arrives damaged or defective, we will make it right. Please contact us at helen@thewanderinglettersociety.com within 30 days of receipt and include:

• Your name, email address, and order number • A description of the damage or defect • Clear photographs showing the condition in which the item arrived

Once your claim has been reviewed and approved, you may choose between a full refund to your original payment method or a replacement item sent at no charge. We will process your preference promptly.

Items that have been used, altered, or damaged after delivery are not eligible for a return or replacement.

Gift subscriptions are non-refundable once the subscription has been activated and the first installment has been mailed. If you have questions about a gift subscription before activation, please reach out to us and we will do our best to assist.

We are a small, personal operation and we take every message seriously. If you have a question about your subscription, a refund, or anything else, please write to us at helen@thewanderinglettersociety.com. We will respond with care.

Every envelope is sent with hope. We want it to be worth the wait.