privacy policy
Your privacy matters.
Last updated: June 2026
Section 1 — What Information We Collect
When you subscribe to The Wandering Letter Society or interact with our website, we may collect the following information:
Mailing and account information: Your name, mailing address, email address, and any other information you provide at checkout. We need this to send your envelopes and communicate with you about your subscription.
Payment information: We do not store your credit card or payment details. All payment processing is handled securely by our subscription platform, Subbly, and their payment processors. We never see or retain your full payment information.
Communications: If you write to us by email or through our contact form, we retain those messages in order to respond to you and provide support.
Newsletter signups: If you choose to join our mailing list, we collect your email address for that purpose only.
Section 2 — How We Use Your Information
We use the information we collect solely to operate and improve The Wandering Letter Society. Specifically, we use it to:
- Fulfill your subscription and mail your envelopes to the address you provide. • Communicate with you about your subscription, including shipping updates, billing questions, and service changes. • Send our newsletter, if you have opted in. You may unsubscribe at any time. • Respond to questions, comments, or requests you send to us. • Comply with legal obligations where required.
We do not use your information for automated profiling, targeted advertising, or any purpose beyond running this subscription service.
Section 3 — We Do Not Sell Your Information
We will never sell, rent, trade, or otherwise share your personal information with third parties for their marketing purposes. Your information is yours. We collected it to send you beautiful things in the post, and that is all we use it for.
Section 4 — Third-Party Service Providers
In order to operate our service, we work with a small number of trusted third-party providers. These include:
Subbly: Our subscription management platform, which processes payments and manages subscriber accounts. Subbly's privacy practices are governed by their own Privacy Policy, available at subbly.co.
USPS and postal carriers: We provide your mailing address to postal services solely for the purpose of delivering your subscription envelopes.
Email and newsletter platforms: If you have signed up for our newsletter, your email address is held by the email service we use to send it. You may unsubscribe at any time using the link included in every email.
We share only the minimum information necessary with these providers, and only for the specific purpose of fulfilling your subscription or communicating with you.
Section 5 — Cookies and Website Data
Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our site. This may include standard analytics data such as pages visited and time on site. This data is aggregated and anonymous — it is not linked to your personal information.
You may adjust your browser settings to decline cookies at any time. Doing so may affect some features of our website.
Section 6 — Data Retention
We retain your personal information for as long as your subscription is active and for a reasonable period afterward in order to resolve any disputes, process refunds, or comply with legal requirements. If you cancel your subscription and wish to have your information removed from our records, you may contact us at helen@thewanderinglettersociety.com and we will honor that request to the extent permitted by law.
Section 7 — Security
We take reasonable precautions to protect your personal information from unauthorized access, disclosure, or misuse. Payment information is encrypted in transit and processed by our platform provider. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Section 8 — Age Requirement
The Wandering Letter Society is intended for adults aged 18 and older. By subscribing or using our website, you confirm that you are at least 18 years of age. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, please contact us at helen@thewanderinglettersociety.com and we will take steps to remove it promptly.
Section 9 — Your Rights
You have the right to access, correct, or request deletion of the personal information we hold about you. You may also opt out of our newsletter at any time using the unsubscribe link in any email we send, or by contacting us directly.
To exercise any of these rights, please write to us at helen@thewanderinglettersociety.com. We will respond promptly and with care.
Section 10 — Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page with an updated date at the top. Your continued use of our website or subscription service after any changes constitutes your acceptance of the updated policy.
Section 11 — Governing Law
This Privacy Policy is governed by the laws of the State of Florida, United States, consistent with our Terms of Service.
Section 12 — Contact
Questions, concerns, or requests regarding this Privacy Policy may be directed to:
The Wandering Letter Society 728 West Ave. Box 175 Cocoa, FL 32927 helen@thewanderinglettersociety.com
We are glad you found us.
If you have any questions about this Privacy Policy, please contact us.
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